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FIND AND FIX THE “ONE-PERCENTERS” TO IMPROVE YOUR BUSINESS

FIND AND FIX THE “ONE-PERCENTERS” TO IMPROVE YOUR BUSINESS

by Bronwyn | Sep 13, 2025 | Blog, Business Systems, Small Biz Tips, Supply Chains

NOTE TO READERS: This article is based on a USA case study. Because they drive on the wrong side of the road over there, the opposite applies to us. So, where the case study says “avoid left turns”, that means “avoid right turns” for Australians. Left-hand turns are...
Brand perception vs reality: PwC, gas bottles, and the importance of ethics

Brand perception vs reality: PwC, gas bottles, and the importance of ethics

by Bronwyn | Oct 19, 2023 | Australian Small Business, Business Ethics, Business Systems, Small Biz Tips

Unless you’ve been hiding under a rock for the past couple of months, the fact that PwC has absolutely trashed its own brand won’t be news. The paragraph above is an exact copy of the opening paragraph of my LinkedIn article of October 14, 2015. I have simply...
How starting a business can be like signing up for a reality TV show

How starting a business can be like signing up for a reality TV show

by Bronwyn | Feb 28, 2023 | Australian Small Business, Business Ethics, Business Systems, Small Biz Tips

Starting a business can be an exciting and optimistic journey, filled with hope and the promise of freedom. However, as the business grows and expands, the challenges start to emerge, and the reality of managing a team and juggling multiple roles sets in. You seem to...
It’s time to start changing how we think about business disasters

It’s time to start changing how we think about business disasters

by Bronwyn | Dec 9, 2022 | Australian Small Business, Business Ethics, Business Systems, Risk Management, Small Biz Tips

The underlying premise of my book, Small Company Big Crisis, is that business crises are a recurring and inevitable part of being in business. And yet, every time another business crisis faces us, we are surprised. We treat the good times as ‘normal’ and the bad times...
The four Cs of building business systems

The four Cs of building business systems

by Bronwyn | Sep 27, 2022 | Business Ethics, Business Systems, Small Biz Big Biz Relationships, Small Biz Tips

Every small-business book you read, or workshop you attend, will tell you that you must have good business systems. At that point, there is usually an audible groan. So, what are these magical ‘systems’ that seem to cause such angst? And why do you need them? Rather...
What would happen if you made a one percent improvement in your business every day for a whole year?

What would happen if you made a one percent improvement in your business every day for a whole year?

by Bronwyn | Aug 1, 2022 | Australian Small Business, Business Systems, Case Studies

In previous posts, I have written about finding the “one-percenters” in your organisation – the things you can tweak in your business systems to make continual, small improvements. Hopefully you have already started identifying some of these. I know that some readers...
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